Order and Payment

Dokumart | Order Form

Dokumart.com Order Process

Step 1 - Submit 'Order Form'
Step 2 - Make payment and notify us via email (payment details are provided below)
Step 3 - Wait for our email for order confirmation (within 24 hours)
Step 4 - Sit down and wait for delivery.

Dokumart.com Order and Payment Frequently Asked Questions (FAQ)

Q: How to place an order?

A: Fill up the order form. Do provide full details eg. Name, Email address, Contact no. Product code/name , Payment Method, Shipping Address.
Failure to provide accurate information will cause delay in your order process.

Q: How long the item will be delivered?

A: Ready stock in Malaysia - we post out via Poslaju within 2 working days.
Pre order items from U.S./Europe - Estimated Time of Arrival (ETA) 3-4 weeks or sooner, depends on how soon vendor ship to us.

Poslaju delivery takes 1-3 days within West Malaysia, 1-4 days to East Malaysia

Q: What type of payment is available at Dokumart.com ?

A: We accept CASH and CREDIT CARD payment.

Credit card payment:
Via PayPal (pay as guest, no registration required)
Payment via Paypal is subject to 4% transaction fee. Buyer bears the 4% transaction fee.
Buyer required to email us to get our Paypal account. Email address provided below. Should you need assistance on credit card payment via PayPal, feel free to email us.

Q: How do I know whether my order is confirm?

A: After you have made payment and email notify us the payment details + order items, we will verify your order by replying your email.

Q: How do I know whether Dokumart has shipped my ordered item?

A: Once item is posted via Poslaju (unless stated otherwise), you will receive an email with tracking no. from us.
Should you not receive tracking no. after 3 days full payment has been made, kindly email us.

Thank you and happy shopping!